Privacy Policy

1. Introduction

At Houston Mental Health Services, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mental health services, including therapy, counseling, and wellness programs. We comply with applicable U.S. laws, international privacy standards, and the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of personal data:

• Information you provide directly: your name, email address, phone number, medical history, and mental health intake details.

• Automatically collected data: IP address, browser type, device information, and website usage data through cookies and analytics tools.

3. How We Use Your Information

Your data is used to:

• Provide safe and effective mental health care services

• Respond to appointment requests, therapy inquiries, and patient support needs

• Improve our website, therapy programs, and counseling services

• Meet legal, medical, and regulatory requirements

4. Legal Basis for Processing (GDPR)

• • Your explicit consent

  • Performance of a contract (for mental health treatment and therapy sessions)

  • Compliance with healthcare and legal obligations

  • Legitimate interests in delivering professional counseling and support

    If you are located in the EEA, we process your personal data under lawful bases, including

5. Sharing of Information

We respect your confidentiality.

• No mobile data will be shared with third parties for marketing/promotional purposes.

• SMS/text consent: By providing your phone number, you agree to receive text messages related to appointments, reminders, and mental health updates. Standard rates may apply. Reply HELP for more details or STOP to unsubscribe.

• You may also receive communications by email, phone, or secure automated tools, including AI chat support

6. Data Retention

We retain your personal and mental health information only for as long as needed to provide therapy and counseling services, or as required by medical and legal standards.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal health data

• Request corrections to inaccurate information

• Request deletion of your data

• Restrict or object to data processing

• Request secure data portability

8. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, personalize mental health resources, and analyze site traffic. You can adjust cookie preferences in your browser settings.

9. Data Security

Houston Mental Health Services applies industry-standard security practices, encryption, and HIPAA-compliant safeguards to protect your sensitive health data against unauthorized access or misuse.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted here with a new effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact at : Email: WeCare@HoustonMH.com
Address: 13100 Wortham Center Drive, Ste 300, Houston, TX 77065